Making a claim is simple

A claim is the moment your insurance has to deliver. We keep the process clear and quick, and we stay with you until it's settled.

The process

Five steps to settlement

Report it

Call or WhatsApp our claims line as soon as it's safe to do so.

Send documents

Share photos, your policy number and any FIR or reports.

Assessment

A surveyor reviews the claim and assesses the loss.

Approval

Once approved, repairs are authorised or a payout is calculated.

Settled

You get your car repaired or your payout released. Done.

🚗 Motor claim documents

Have these ready to speed things up.

Policy number & CNIC
Photos of the damage
Driving licence
FIR (for theft or major accidents)
Vehicle registration book

✈️ Travel claim documents

For medical, baggage or trip claims.

Policy / certificate number
CNIC & travel dates
Medical reports & bills
Carrier reports (for baggage)
Tickets & receipts

Need to start a claim now?

Our claims team is one message away. We'll guide you through every step.

Call claims line WhatsApp claims

Claims FAQ

Questions about claims

As soon as it's safe. Most policies ask you to report within 24–48 hours, and reporting early helps us process everything faster. A quick WhatsApp message is enough to get started.

Straightforward claims are often approved within a few working days of the survey. More complex claims (theft, total loss) take a little longer due to the required reports, but we keep you updated at every stage.

Not always. Minor damage usually doesn't need one, but theft and major accidents involving third parties typically do. We'll tell you exactly what's needed when you report.

Yes. Keep all medical reports, bills and receipts. Many travel claims are reimbursed after you return home, though for large hospital costs during your trip we can often arrange cashless treatment — contact us straight away.